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Local authorities often have more than one stage in their complaints procedure and this process may take several weeks. If you're unhappy with the way your local authority has dealt with your issue and you have exhausted its internal complaints process, you can complain to the Local Government Ombudsman.
You should give your local authority 12 weeks to deal with your formal complaint, after which you can refer it to the ombudsman.
Regardless of whether you rent or own your property, local authorities have a duty to investigate excessive noise, anti-social behaviour and rubbish dumping that affect local communities.
They have powers to take action against people if their behaviour is unacceptable.
It's always a good idea to make notes and keep a diary of when noise or an incident occurs, and how long it lasts.
It can also damage your relationship with your neighbour.
If you and your neighbour can’t reach agreement, dispute resolution may be an easier, quicker and cheaper way to resolve matters.
They may be able to take action against your neighbour.
Housing associations will have a complaints process, so if you're a housing association tenant it's important to follow this process.